This Privacy Policy explains how OpenVideos.ai collects, uses, shares, and retains information when you use our AI media creation service. It is written to describe our current service architecture and may be updated as the product changes.
1. Information We Collect
We collect information needed to operate accounts, process generation requests, provide credits, and keep the service reliable:
- Account information, such as email address, login provider identifiers, display name if provided, and authentication session data.
- User content, including prompts, negative prompts, reference images, videos, audio, generated outputs, and related generation settings.
- Transaction records, such as selected credit packs, payment status, invoice identifiers, refund status, and tax-related metadata provided by payment processors.
- Usage and technical data, such as page views, generation events, model selections, error logs, device or browser information, IP-derived region, language preference, and security signals.
- Support communications, including messages you send to us and the context needed to respond.
2. How We Use Information
We use information for practical service purposes, not to make legal or professional decisions about you:
- Create and maintain your account, authenticate sessions, and show your works and credit balance.
- Send prompts and uploaded media to supported AI, storage, hosting, and processing providers so they can generate, store, preview, and deliver requested outputs.
- Process purchases, refunds, fraud checks, tax records, and account support.
- Monitor reliability, prevent abuse, debug errors, improve product quality, and enforce our Terms of Service.
- Send service messages such as account, payment, security, policy, or important product notices.
3. Media Storage and Retention
Uploaded media and generated outputs may be stored in our application storage, database, cache, CDN, logs, or provider systems depending on the feature used.
- Access to private account media is controlled through application permissions and time-limited URLs where appropriate.
- Some temporary files, previews, logs, and processing artifacts may be retained for debugging, abuse prevention, billing reconciliation, or legal compliance.
- Generated outputs and job records may remain available in your account until deleted, expired, or removed under our retention practices.
- Deletion requests may not immediately remove backup copies, logs, payment records, security records, or data that must be retained for legitimate business or legal reasons.
4. Service Providers and Data Sharing
We share information with service providers only as needed to run OpenVideos.ai and support requested features:
- Supabase or equivalent providers for authentication, database, storage, and related infrastructure.
- AI model, orchestration, and media processing providers for prompt optimization, image generation, video generation, audio processing, and rendering.
- Payment providers for checkout, fraud prevention, subscription or credit-pack records, refunds, tax handling, and receipts.
- Hosting, CDN, email, monitoring, analytics, and security providers for operating and protecting the service.
- Authorities, rights holders, or other parties when required by law, to protect rights and safety, or to respond to valid legal requests.
We do not sell personal information. We do not use your private uploads to train our own AI models, but third-party providers may process submitted content under their own service terms and data processing practices.
5. Cookies and Local Storage
We use cookies and similar technologies for authentication, locale preference, security, checkout continuity, abuse prevention, and product operation. If analytics or marketing tools are added, their use will be reflected in this policy or the related consent experience where required.
6. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal information.
- You can stop using the service at any time and may request account deletion by contacting us.
- You may request access, correction, deletion, or export of personal data that we can reasonably associate with your account.
- We may need to verify your request before acting on it.
- Some information may be retained where necessary for security, fraud prevention, dispute handling, accounting, tax, compliance, or legal obligations.
7. Security
We use administrative, technical, and organizational measures intended to protect information, including provider access controls and limited operational access. No online service can guarantee absolute security, and you are responsible for protecting your account credentials.
8. Children
OpenVideos.ai is not intended for children under 18. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
9. International Processing
OpenVideos.ai and its providers may process information in countries or regions other than where you live. Data protection laws may differ between jurisdictions, and we rely on appropriate legal bases and provider commitments where required.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, please contact us:
Email: [email protected]
We aim to respond within a reasonable time, and within legally required periods where applicable.
